Frequently Asked Questions
Q: Are your candles made with natural ingredients?
A: Yes, our candles are made with natural soy wax, lead-free cotton wicks, and high-quality fragrance oils.
Q: How long will the candle burn?
A: Our candles have an approximate burn time of up to 60 hours.
Q: Are your candles eco-friendly?
A: Yes, our candles are eco-friendly as they are made with natural ingredients and come in recyclable glass jars.
Q: How do I care for my candle?
A: To ensure the best burn experience, we recommend trimming the wick to ¼ inch before each use and burning the candle for no more than 4 hours at a time. Always burn the candle on a level, heat-resistant surface away from drafts, and keep away from children and pets.
Q: Do you offer any discounts or promotions?
A: Yes, we frequently offer discounts and promotions through our newsletter and social media channels. Sign up for our newsletter or follow us on social media to stay up-to-date on our latest deals.
Q: Do you offer international shipping? A: At the moment, we only offer shipping within the United States.
Q: What if my candle arrives damaged?
A: If your candle arrives damaged, please contact us immediately with a photo of the damaged item, and we will work with you to provide a replacement or refund.
Q: Can I return a candle if I'm not satisfied with it?
A: We strive to ensure the best customer experience, and if for any reason you are not satisfied with your purchase, please contact us within 7 days of receiving your order to discuss a return or exchange.